TERM'S & CONDITIONS
The customer will be allocated a trainer/coach prior to the start of the tuition programme. The contractual agreement will be between the customer and the allocated trainer/coach (supplier).
Customers must hold a current valid licence (either provisional or full) which must be produced on or before the first lesson.
Customers must also be able to read a number plate from a distance 20 metres (new style plate) or 20.5 metres (old style plate) using glasses or contact lenses if normally worn.
Free initial consultation is open to all customers.
Any lessons booked subsequent to a block of lessons will be charged at the hourly equivalent rate for the block originally booked unless a further block booking is made in which case the terms of the new block booking prevail.
Safer Young Driver Workshop (‘The workshop’)
accelerate requires that all of its customers attend the workshop as part of its commitment to producing safe drivers and to the driver’s and/or parent’s/guardian’s commitment to becoming a safe driver. The workshop fees will be paid as part of the initial programme payment. The workshop attendance date will be agreed on acceptance of the proposal. Whilst requests to transfer customers from one workshop to another will be considered, no guarantees can be made. There will be no refund of any workshop fees. Workshop fees cannot be transferred for payment of other accelerate services.
Lesson payments must be made at the beginning of each lesson/block of lessons.
Where discounted fees are applicable to a block of lessons, full payment must be received prior to the start of the block.
Payment for intensive courses (courses consisting of 5 hours or more tuition per week for two or more consecutive weeks) is due in 2 stage payments – 50% of the overall fee is due two calendar months before the start of the course and the balance payable one calendar month before the start of the course. When a booking is made between one and two calendar months before the start of the course then 50% of the course fee is payable at the time of order and the balance payable one calendar month before the start of the course. If the course is booked one month or less before the start date of the course, then full fees are payable at the time of order.
Payment may be made by cash, cheque or direct transfer directly to the supplier.
Refunds will not normally be given.
In exceptional circumstances, as judged by the supplier, refunds may be given for lessons not taken.
If a block booking has been made and no lessons have been taken a full refund may be given at the discretion of the supplier.
If a block booking is suspended prior to completion, lessons taken will be treated as individual lessons and charged as such. A refund of the balance may be made.
By the customer
Customers must give a minimum of 48 hours’ notice should they need to cancel a lesson. Any lessons cancelled within this period will be deemed to be lessons taken and will incur the full lesson fee.
If an intensive course (course consisting of 5 hours or more tuition per week for two or more consecutive weeks) is cancelled the following scale of charges will apply:
between two and one calendar months of the start of course - 50% of the overall course fee
one calendar months or less before the start of course - 100% of the overall course fee
The supplier will endeavour to give 48 hours’ notice should it need to cancel a lesson. Any fees for lessons paid by the customer for lessons cancelled by the supplier will be refunded or credited against future lessons.
The supplier retains the right to refuse or terminate lessons should they feel it necessary due to customer conduct, including behaviour, attitude, the customer is perceived to be unfit to drive through ill health, the customer being perceived to be under the influence of drugs (prescribed or illegal) or alcohol.
No refund will be given for lessons terminated under these circumstances.
Use of the vehicle
In the interest of the customer and the public's safety, the supplier reserves the right to withdraw the use of the training car for the driving test if, in our opinion, customer driving is potentially or actually dangerous.
For the benefit of the supplier and the customer, it is imperative that lessons commence on time. Failure by the customer to arrive on time may result in abandonment of the lesson. In any case, the lesson will finish at the designated finish time and the full fee will be payable. If the supplier fails to arrive on time and the lesson cannot run its full duration for whatever reason the lesson fee will be pro-rated for the actual lesson time taken.
The supplier can make no guarantees that any programme of tuition will enable the customer to reach test standard i.e. be in a position to take a practical driving test after a specified programme of tuition. All programmes are devised on a ‘best estimate’ basis.
Given that people learn at different rates, all programmes are developed and delivered with the understanding that they may have to change according to the progress of the individual. More or fewer lessons may be required than originally specified.
It is a requirement that customer mobile phones are switched off and evidence of such given to the trainer/coach prior to the commencement of each lesson. the supplier commits that its trainer/coach will also have his/her mobile phone switched off during customer lessons except for when the device is being used as a tuition aid. In that case, it will only be switched on whilst the vehicle is stationary and may be left on for the period of its use as a training aid.
In the event of dissatisfaction with any element of the supplier or Accelerate Driver Training's service, customers should, in the first instance, raise a complaint directly with supplier verbally and then in writing. The supplier will respond within 10 working days of receipt of the written complaint.
If the issue cannot be solved directly with the supplier then the issue should be escalated in writing to Accelerate Driver Training Solutions Ltd, the franchisor, who will investigate the complaint and make a response within 10 working days of the receipt of the complaint.
If the complaint is still not resolved to the customer's satisfaction, then the customer should contact the Driving & Vehicle Standards Agency (DVSA) who oversee the conduct of all driving instructors within the UK.